Privacy Policy

Information you provide directly:

• —Name, email address, phone number, and business information when you complete our onboarding form
• —Payment information processed securely through Stripe
• —Communications you send to us

Information collected automatically:

• —Call recordings and transcripts processed through our AI booking agent
• —Call metadata including duration, date, time, and outcome
• —Usage data including minutes used per billing period

We use the information we collect to:

• —Provision and manage your AI booking agent
• —Process payments and send billing communications
• —Send onboarding confirmation and service notifications
• —Monitor usage for billing purposes
• —Improve our services
• —Comply with legal obligations

SMS messaging is used strictly for transactional customer-care purposes under two consent pathways:

• —End-customer opt-in (verbal, recorded): When a customer calls a captain’s line and the AI receptionist captures their callback details, the AI explicitly asks for verbal consent before any SMS is sent. No SMS goes out without an affirmative verbal response, which is preserved in the call recording.
• —Captain opt-in (web form, written): Charter captains check a separate, unchecked SMS consent box on the signup form. The checkbox is not pre-selected and is not a condition of purchase.

Phone numbers and SMS consent records are never shared, sold, rented, or transferred to any third party, affiliate, partner, or advertising network for any purpose. No promotional or marketing SMS content is ever sent. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for support. Full details are available on our SMS Consent & Opt-In Disclosure page. For support contact hello@offshoreadvantage.io or +1-339-309-8290.

We do not share, sell, rent, or transfer your personal information — including phone numbers, SMS consent records, call recordings, and call transcripts — to any third party, affiliate, partner, advertising network, or marketing platform for any purpose.

Offshore Advantage operates with a small set of service providers that process data strictly on our behalf, under contractual obligations to handle your information only as we direct. These providers are not independent third parties; they act as data processors in service of the platform you signed up for:

• —Retell AI — powers the AI voice booking agent
• —Twilio — phone number provisioning and SMS delivery
• —Stripe — payment processing
• —Supabase — secure database hosting
• —Make.com — internal workflow automation
• —Google (Gmail) — transactional email delivery

We may disclose information only when compelled by law (subpoena, court order, or regulatory request).

By using Offshore Advantage, you acknowledge that:

• —Calls handled by your AI booking agent may be recorded and transcribed
• —Call data is processed by AI systems to extract booking information
• —You are responsible for notifying your callers that calls may be recorded, as required by applicable law

We retain your data for as long as your account is active. Upon cancellation, your data is retained for 30 days and then permanently deleted upon written request.

We implement industry-standard security measures to protect your information. All data is encrypted in transit and at rest.

You have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate information
• —Request deletion of your information
• —Opt out of marketing communications

If you have questions about this Privacy Policy, contact us at: